FSC’s Take: Twitter Customer Service

Recently, there has been an increasing need for big brands to have a presence across the web, especially with social networks. In a particular incident, an unhappy customer’s inability to reach an airline through traditional forms of communication forced her to...

Twitter Launches Profile Redesign… Are You Ready?

If it hasn’t hit you already, it soon will. Twitter has gradually been rolling out a new user profile redesign — and while the changes are many, they are also eerily familiar. User information will be augmented on the page, and a few new features will be...